Returns and refunds
Please check your order on delivery to ensure all items are correct and notify us within 72 hours of receipt at firstname.lastname@example.org of any incorrect items or issues and we will respond to you ASAP.
Change of mind returns for food and perishable products
For health and safety reasons, food and perishable products cannot be returned or exchanged for change of mind reasons.
Change of mind returns for non-food and non-perishable products e.g. non signed/customised books
You may notify us to return non customised non food/non-perishable items in new condition with original packaging etc within 30 days of receipt. You will be responsible for the item and all relevant shipping charges to return this to us and we recommend obtaining tracking to ensure it arrives safely.
Defective items - refunds or replacements
If a product is found to be defective or damaged once we have inspected it, you may choose between a replacement of the product (if available) or a refund of the purchase price and any relevant shipping charges.
Refund or replacement process
To return items for a refund or a replacement, please contact us at email@example.com. All returns must be received by us within 14 days of us providing you with the return details.
There will be NO refund on original shipping charges or on return shipping charges, (unless we have made an error or incorrect items were sent). Please do not send any returns C.O.D. as they will not be accepted.
When we receive the returned items, a full refund will be issued in the form of payment that was used to make the original purchase or we will send a replacement, as agreed with you.
If you receive damaged goods, please notify us within 72 hours of receiving your order. Please save your shipping box and packaging because it will need to be inspected by the carrier. If the box is discarded, claims cannot be filed for damaged goods or items.
Any order sent to a customer that is refused or is undeliverable will be charged the full shipping costs, including return shipping charges to SH. Undeliverable packages are treated like orders for which an incorrect address has been provided by the customer or orders where the carrier has made three attempts to deliver and no one is available to accept the package.
If you have given us an incorrect address at the time of ordering, we will reship the order at your expense once you provide us with the correct address. If you don’t want the order re-shipped, you will be charged a 10% restocking fee, plus the shipping charges we incurred for the original shipment.
Please contact us at firstname.lastname@example.org with any questions concerning our return and refund policy.